Telephone enquiries range from straightforward enquiries about services or calls for workers, to people in crisis, seeking support around their own or someone else's drug use. Although the telephone helpline is less “glamorous” than other services it is usually the first point of contact clients have with us. It also gives those volunteers with little or no prior experience of working in an office a chance to develop the skills that will be needed if they go on to paid employment.
The Advice & Information Centre runs Monday to Friday 9.00am–8.00pm and Saturdays 10.00am–5.00pm. It is a direct access service which means anyone can come in with any kind of drug related problem. It is a busy environment managed by a small team of one worker and three volunteers. As such, the volunteers play a very large role and do the majority of work with clients. Volunteers therefore need to be approachable, calm and able to respond appropriately in potentially difficult situations. Volunteers also work in the Needle Exchange scheme which runs alongside the Advice & Information Centre. Here people can access clean needles and return them for safe disposal.
How to apply
Bdp currently recruits three times a year. To be placed on the mail out for the next intake call the Support Services Team on 0117 987 6004. If you want to speak to one of the volunteer managers about the role, Support Services will put you through to one of the managers. Also review our Recruitment Pages regularly as volunteer intake and positions will be posted there.